Case Study: BetTech Gaming achieves improved service delivery and platform availability with New Relic

BetTech Improves Service Delivery With Visibility Provided by New Relic

BetTech Gaming, a Cape Town–based SaaS and managed service provider for the betting industry, supports major online and retail customers and must meet strict SLAs during peak events. After a Saturday-night outage exposed limitations in its maintenance-heavy, hard-to-configure in‑house monitoring—causing unexplained performance spikes and scalability problems—the company looked for a simpler, more insightful solution.

BetTech deployed New Relic APM (with browser monitoring and synthetics) and integrated alerts with PagerDuty, replacing server monitoring within hours and extending visibility across Apache, Redis, MySQL and Memcached in a day. Real‑time metrics and alerts improved capacity planning, reduced mean time to identify root causes, strengthened support, and helped BetTech meet availability SLAs—delivering a more reliable platform and better digital customer experience.

BetTech Gaming

Ian Barnes

Head of Architecture