Case Study: Bangkok Bank achieves scalable, always-on mobile and digital banking amid explosive growth with New Relic

Bangkok Bank Relies on New Relic to Manage Explosive Growth in Demand for Mobile and Digital Banking

Bangkok Bank, one of Southeast Asia’s largest banks with more than 17 million retail accounts and a growing international presence, faced a surge in mobile and digital banking use — jumping to 6–7 million app users and handling 819 million transactions in 2020 with projections above 1 billion in 2021. The bank’s legacy, homegrown monitoring left teams “blind” to real‑time customer experience issues, creating risks for uptime, performance and the ability to scale as customer expectations and transaction volumes climbed.

Bangkok Bank implemented New Relic One for full‑stack observability — chosen for ease of deployment and a non‑host pricing model — and integrated alerts into Microsoft Teams. New Relic revealed load‑balancing and transaction bottlenecks, enabled fast/slow‑track prioritization, safer feature rollouts with kill switches, and remote monitoring for a distributed workforce. The result was faster incident detection and resolution, improved uptime and performance, clearer executive‑level dashboards, and greater confidence to scale mobile services to meet rapid growth.

Bangkok Bank

Ian Guy Gillard

Senior Executive Vice President