Case Study: Auto & General achieves streamlined online experience and real-time infrastructure visibility with New Relic

Auto & General Streamlines Online Experience With Help From New Relic

Auto & General (A&G) is an Australian arm of the Budget Insurance group, serving hundreds of thousands of customers with car, home and life insurance. The 1,000‑employee operation struggled with limited visibility across its hardware, applications and web interfaces: teams spent too much time trawling logs, issues were only found after customers were affected, and stakeholders couldn’t agree on where problems originated.

A&G deployed New Relic in a day and now uses APM, Browser, Infrastructure and Insights to monitor 30+ critical apps and its full stack in real time. The platform provides immediate alerts, faster diagnosis and shared dashboards, which cut incident resolution time, reduced contact‑centre calls, improved page load times (lifting sales), and made ROI for infrastructure investments easy to demonstrate — while helping shift the company to a proactive, performance‑focused culture.

Auto & General

Matthew Brunton

General Manager for Online Systems