Case Study: Atlassian achieves enterprise-scale, 24x7 SaaS performance monitoring and superior service delivery with New Relic

Atlassian Selects New Relic to Monitor and Manage their SaaS Offering

Atlassian, a fast-growing enterprise software and SaaS company serving over 17,000 organizations worldwide, needed a robust way to ensure high performance and availability for its OnDemand SaaS platform as it scaled to support thousands of concurrent users. The challenge was to monitor a large, dynamic infrastructure and get actionable insights to maintain service quality as usage and deployment counts grew rapidly.

Atlassian standardized on New Relic, deploying monitoring across tens of thousands of VMs and thousands of virtual servers to provide 24x7 application performance data, proactive alerts, and code-level visibility. The implementation delivered scalable, enterprise-grade monitoring and actionable diagnostics that helped ensure superior service delivery during rapid growth—supporting plans to monitor tens of thousands of JVMs and giving the team greater operational confidence.

Atlassian

Glenn Butcher

Director of SaaS Engineering