Case Study: amaysim achieves scalable growth and improved customer experience with New Relic

amaysim Expands Its Telecommunications Business With Help From New Relic

amaysim is Australia’s fourth-largest telco, built as an online-first challenger that has grown to over a million customers while expanding into fixed broadband and energy. As it broadened its product range and relied on partner systems, a heterogeneous codebase and limited end-to-end visibility made it hard to isolate outages or pinpoint whether faults lay in-house or with third parties.

amaysim rolled out the full New Relic platform—APM, infrastructure, browser and synthetics monitoring, and dashboards—to gain real-time visibility across its stack. The result: faster troubleshooting (often by one or two engineers instead of cross-functional SWAT teams), resolution of recurring slowdowns, several percentage points of improved uptime, better accountability from partners, and a foundation for growth and deeper data-driven insights.

amaysim

Peter James

Head of IT and Operations