Case Study: Acko achieves 20% cost reduction with New Relic

Acko slashes costs by 20% with New Relic

Acko, one of India’s leading digital-first insurers, needed a way to maintain 24/7 uptime, spot issues early, and scale its growing insurance offerings across a complex multi-cloud environment. Since website and app performance are central to customer trust and product delivery, Acko partnered with New Relic to strengthen observability and support its digital business.

New Relic provided Acko with full-stack visibility across infrastructure, apps, mobile, and key business metrics, along with APM best practices and dashboards that could be quickly rolled out for new services. The result was a 20% reduction in costs, a 20% reduction in MTTR, and MTTD cut to under five minutes, helping Acko improve resilience, speed releases, and proactively fix issues before they affected customers.

Acko

Harish Rama Rao

Senior Vice President of Engineering