Case Study: Achievers achieves 99.95% SLA uptime with New Relic service level management

Achievers hits SLA uptime of 99.95% with service level management

Achievers, the employee recognition and engagement platform, was scaling rapidly across more than 150 countries and needed to replace disconnected Kubernetes clusters with a unified global system. As growth increased technical demands, the company needed better visibility into distributed data and a way to maintain reliability and quality while supporting its DevOps teams. New Relic service level management helped Achievers address these challenges.

With New Relic, Achievers standardized SLIs and SLOs, gained a single dashboard for service visibility, and improved collaboration between engineers and product teams. The results were significant: Achievers achieved 99.95% SLA uptime, reduced production time to as little as five minutes, and increased deployments from 3 per day to 33 per day on average.

Achievers

Stefan Kolesnikowicz

Principal Site Reliability Engineer