Case Study: AB InBev improves MTTR by 80% with New Relic

AB InBev improves MTTR by 80%

AB InBev, the global brewer, was struggling to transform its B2B sales model into a digital e-commerce business while improving website and mobile app performance across nine independently managed regions. With little visibility into response times, release impact, or app health, the company needed help from New Relic to support its DevOps shift and improve customer experience.

New Relic implemented application performance monitoring and then expanded AB InBev’s use to the full platform, including synthetics, browser, mobile, and infrastructure monitoring. With New Relic’s help, the team resolved a production outage over a weekend and gained the visibility needed to spot issues faster; AB InBev reported an 80% improvement in MTTR and stronger, more focused performance discussions across the business.

AB InBev

Yang Tang

Global Director of Engineering