Case Study: Anheuser-Busch InBev achieves 80% faster incident resolution and major mobile & cloud performance gains with New Relic

AB InBev improves MTTR by 80%

AB InBev, the world’s largest brewer, needed to modernize a highly distributed digital estate as it migrated to the cloud and adopted a DevOps operating model. The company faced challenges delivering consistent commerce and mobile experiences across regions, troubleshooting performance issues at scale, and gaining centralized visibility into cloud costs and deployments.

Using New Relic’s full‑stack observability (APM, Infrastructure, Browser, Mobile, Synthetics, and Insights), AB InBev instrumented services across AWS, Kubernetes, Docker and legacy systems to validate deployments, pinpoint code‑level issues, and monitor end‑user experience. The result: an 80% faster incident resolution time, pricing engine latency cut from 8 seconds to 100 ms, mobile app abandonment reduced by 80%, a single pane of cross‑region visibility for cost allocation, and a successful shift to continuous delivery.

Anheuser-Busch InBev

Yang Tang

Global Director of Engineering