Case Study: Condé Nast achieves 70% faster video response times and 60% reduction in mean time to resolution with New Relic

Condé Nast reduces response time by 70%

Condé Nast, a leading media company reaching millions across print, digital and video, moved from a magazine-first to a digital-first strategy and needed to ensure premium online and video experiences at scale. Facing a complex environment (600+ servers, Java/PHP/Node, Ember.js/Rails, AWS) and ~800M page views per month, the company required better visibility and faster problem resolution to prevent performance issues during high-profile content releases.

Condé Nast implemented New Relic (APM, Browser, Insights, Servers and Platform) across its AWS-based stack to monitor server, browser and playback performance, unify ops and development, and surface actionable insights. The outcome was a 60% reduction in mean time to resolution, a 70% improvement in average video application response time, more proactive issue detection, and faster rollout of new content and features.

Condé Nast

Wilken Rivera

Software Engineer