Case Study: 27Global reduces DevOps toil and accelerates time to market with New Relic

27Global engineers can move 50% faster with a unified platform view

27Global, a technology services firm with onshore and offshore teams in the United States and Vietnam, made Site Reliability Engineering a core offering but struggled with fragmented tooling (Grafana, Graylog, Zabbix), inconsistent metrics, and communication gaps across time zones. Assembling nightly operational dashboards took 45 minutes, language and handoff issues hindered problem diagnosis, and the SRE team needed a consolidated, shareable observability solution to improve DevOps efficiency and customer service.

By adopting New Relic One, 27Global unified observability across AWS, Azure, and on‑premises environments, instrumented containers and microservices, and used the platform as both an internal communication tool and the basis for its SRE service. Outcomes included faster incident resolution (a database issue fixed within 24 hours), halved project startup time, automated deployments with Terraform to reduce toil, automated end‑of‑day dashboards and client reports (cutting reporting from four hours to minutes), halved time to correlate logs, and $1,500/month in tool consolidation savings.

27Global

Thomas Martin

Director, Site Reliability Engineering