Case Study: Xactly Corporation achieves 90% reduction in help desk password reset requests with Netwrix Password Expiration Notifier

Deploying Netwrix Password Expiration Notifier Yields 90% Reduction in Help Desk Requests for Password Resets

Xactly, a San Jose–based provider of on‑demand sales performance management software, needed to stop being reactive about expired passwords. Windows system alerts weren’t enough (Mac users fared worse), and frequent after‑hours lockouts were driving help‑desk overload; the IT team also had SSAE 16 audit requirements and an upcoming Single Sign‑On rollout to consider.

They deployed Netwrix Password Expiration Notifier (starting with the free version, then upgrading) to send customizable, targeted countdown alerts and nightly reports. The result: a 90% drop in password‑reset help‑desk requests, far fewer late‑night calls, smoother SSO access, improved audit compliance, and easier password administration.

Xactly Corporation

Tom Thrush

Senior System Administrator