Case Study: Vivo secures uninterrupted billing for 35M+ subscribers with Netcracker's revenue management and provisioning solution

Vivo Extends Operation for Netcracker's Revenue Management and Provisioning Solution Until 2020

Vivo, Telefónica’s Brazilian subsidiary and the country’s leading communications provider, extended its BSS operations and support contract with Netcracker until 2020. Facing the challenge of reliably managing mission‑critical billing and provisioning for both B2C and B2B customers, Vivo needed a proven platform to handle high volumes and timely billing for more than 35 million subscribers within a fast‑moving Latin American market.

Netcracker’s BSS platform continued to provide committed, continuous support and high‑performance billing and provisioning services, prompting the contract renewal. The solution has sustained quality, timely execution and scalability across Vivo’s services, ensuring ongoing operational stability and future‑proof capabilities for the operator’s broad customer base.

Vivo

Alessandra Bomura

Chief Information Officer