Case Study: VIVACOM achieves real‑time convergent billing and faster time‑to‑market with NetCracker Revenue Management

VIVACOM Goes Live with Netcracker Convergent Revenue Management Solution

VIVACOM, Bulgaria’s largest quad‑play communications provider (fixed, mobile, broadband and pay‑TV), needed to modernize and converge its rating, billing and charging operations to support more complex services, speed time‑to‑market and do so with minimal disruption to ongoing operations.

Netcracker upgraded VIVACOM’s Revenue Management platform to a single, real‑time convergent solution, delivering professional services, impact analysis and custom‑code updates. The rollout increased automation, enabled complex rating scenarios, reduced costs, accelerated new service launches and improved customer experience while meeting schedule and budget expectations.

VIVACOM

Ivan Cholakov

IT Director