Case Study: Suddenlink Communications achieves greater agility and lower OpEx with Netcracker Managed Services

Suddenlink Communications Leverages Netcracker’s Managed Services to Improve Business Agility

Suddenlink Communications, one of the largest cable broadband providers in the U.S. serving over 1.5 million customers, expanded its partnership with Netcracker to address the need for greater business agility and lower operational overhead. Facing the challenge of spending valuable resources on back-end IT maintenance instead of customer experience and growth, Suddenlink engaged Netcracker in a multi-year managed services agreement to deploy a fully hosted CRM with industry-leading SLAs.

Under the agreement, Netcracker manages, operates and maintains the CRM as a service—integrated with its revenue management—allowing Suddenlink to reduce OpEx, scale more flexibly and streamline mission-critical processes. The outcome is faster response to market changes, improved customer experience and loyalty, and freed-up internal capacity to prioritize new revenue-generating initiatives and personalized offerings.

Suddenlink Communications

Bob Putnam

Senior Vice President and CIO