Case Study: Shaw Communications achieves faster speed-to-market and reduced operational costs with Netcracker 9

Shaw Communications Selects Netcracker to Drive Business Agility and Speed to Market

Shaw Communications, one of Canada’s largest connectivity providers serving about 3.2 million residential customers with cable TV, high‑speed internet, voice and business services, needed to improve agility across its customer‑facing systems. Facing pressure to cut operational costs, speed new product introductions and shorten the order‑to‑cash cycle, Shaw sought a way to standardize processes and accelerate service delivery.

Shaw deployed Netcracker 9 modules — Order Entry, Order Management, Product/Sales Catalog and Service Library — to automate core business processes. The implementation streamlined operations, reduced costs, improved speed‑to‑market for new services and accelerated order processing, enabling more consistent, efficient customer experiences.

Shaw Communications

Zoran Stakic

Senior Vice President, Technology and Network Operations