Case Study: RCN Business Services achieves pay-as-you-go services and accelerated time-to-market with NetCracker Revenue Management

RCN Enhances Customer Experience With New Pay-As-You-Go Services

RCN, a U.S. cable provider serving more than 4 million residential, small business and enterprise customers, faced growing competition from traditional MSOs, satellite TV and OTT providers and needed to quickly scale capacity and expand its service portfolio. To protect revenue and meet changing customer expectations, RCN decided to add digital, flexible offerings and move away from obligatory contract plans toward pay-as-you-go options.

Working with Netcracker, RCN implemented a modern revenue management solution in under 10 months, adding service-agnostic rating, convergent charging and flexible usage-based billing. The upgrade enabled personalized, contract-free pay-as-you-go plans, accelerated time-to-market for new services, reduced costs through automation and opened new revenue streams and business lines.

RCN Business Services

Rob Roeder

Executive Vice President and Chief Development Officer