Case Study: yes achieves enhanced customer experience and faster service delivery with NetCracker

Netcracker Transforms BSS and Enhances Content Delivery for Israel’s yes Satellite TV

Israeli satellite TV provider yes, the country’s only direct broadcast satellite TV operator, faced rising competition in the pay-TV market and needed to improve customer experience, speed up launch of complex bundles and promotions, and support content delivery across multiple devices. To address this, yes partnered with NetCracker and began a multi-year transformation of its BSS/OSS environment using NetCracker’s Billing, Rating, and CRM solutions.

NetCracker implemented a centralized CRM with a 360-degree customer view, case management, and workflows, while also upgrading yes’s billing capabilities. The result is faster speed-to-market for tailored offers, improved sales, payment, service fulfillment, and customer care across devices, and a stronger foundation for enhanced content offerings.

yes

Roni Baranov

Vice President Information Management