Case Study: General Communication, Inc. (GCI) achieves digital transformation, faster service delivery and improved customer experience with NetCracker 10

Netcracker Drives GCI’s Transformation into a Digital Service Provider

GCI, Alaska’s largest communications service provider, selected Netcracker to power its Polaris program to modernize customer, revenue and operations management (BSS/OSS). The challenge was to improve customer experience, reduce operational costs, speed service delivery and enable new business models while integrating acquired wireless assets.

Netcracker 10 delivers an end-to-end, analytics-driven solution with a single product catalog, digital omnichannel journey, automated fulfillment/provisioning and hosted managed services. The result: faster, more accurate quotes and sales, one consolidated invoice for consumers, lower operating costs through automation and prioritized CSR workflows, and improved customer satisfaction (NPS).

General Communication, Inc.

John Hegarty

Vice President/General Manager of the Polaris Program