Case Study: Dialog Axiata achieves unified billing and faster service delivery with Netcracker's Customer Billing Management

Dialog Consolidates All Billing on Netcracker Next-Generation Revenue Management Platform

Dialog Axiata, Sri Lanka’s largest telecommunications provider (about 11.8 million subscribers and roughly 50% mobile market share), faced fragmented billing systems across its consumer and enterprise lines of business. To support converged services and speed time-to-market while reducing operational complexity, Dialog needed to consolidate billing for residential and B2B customers onto a single platform.

Dialog expanded its partnership with Netcracker by moving all lines of business onto Netcracker’s Next‑Generation Customer Billing Management / Revenue Management platform, unifying billing for fixed-line, GSM, digital TV and Wi‑Fi services. The consolidation enables new converged offerings and revenue streams, improves customer experience, accelerates service launches and lowers opex by reducing the number of systems to manage.

Dialog Axiata

Anthony Rodrigo

CIO