Case Study: Cox Communications achieves enhanced operational efficiencies and improved customer experience with NetCracker's BSS solution

Cox Communications to Enhance Operational Efficiencies and Customer Experience with New BSS Solution from Netcracker

Cox Communications, a leading U.S. broadband and entertainment provider, selected Netcracker to modernize Cox Business — its fastest-growing division serving more than 300,000 commercial customers — to improve the lead-to-cash process, operational efficiencies and overall customer experience as it pursues continued commercial growth.

Netcracker delivered a multi-year managed services BSS based on TOMS 9.0 (sales force automation, customer and service order management, product/service information management and resource inventory) integrated with Cox’s existing ICOMS billing and other OSS/BSS systems. The unified, hosted platform simplified systems architecture, automated sales and fulfillment, increased capacity and reduced costs, giving Cox Business greater agility and improved service delivery while supporting its revenue growth targets.

Cox Communications

Kevin Hart

Chief Technology Officer