Case Study: Consolidated Communications achieves 40% reduction in provisioning effort and faster service delivery with NetCracker OSS

Consolidating Systems Automates Mission-Critical Processes

Consolidated Communications, a century-old broadband and business communications provider with a fiber-rich network spanning 11 states, needed to modernize its back office to capitalize on new advanced services. Years of acquisitions left the company running multiple legacy systems, which forced manual data handoffs, increased costs, lengthened customer hold and order times, and threatened customer experience.

Consolidating onto Netcracker’s scalable OSS and upgrading its service management centralized service and resource management, automated mission‑critical processes, and improved back-end agility. The deployment cut provisioning effort per order by 40%, sped service delivery, improved customer experience, accelerated time‑to‑market, reduced operating costs and enabled new revenue opportunities.

Consolidated Communications

Tom White

Chief Technology Officer