Case Study: CableSouth Media3 achieves expanded hosted billing and a customer self‑care portal to boost customer experience with Netcracker

CableSouth Media3 Extends and Expands BSS Engagement with Netcracker

CableSouth Media3, a leading U.S. cable operator serving residential and business customers in Arkansas, Louisiana and Mississippi, sought to extend and modernize its billing and customer care capabilities. The company needed ongoing hosted billing support and a way to reduce overhead and incoming CSR calls by giving customers secure, self-service access to billing and payments.

Netcracker expanded its managed-services relationship by continuing to provide the fully hosted Customer and Revenue Management solution and implementing a web self-care application with electronic bill presentment and payment. The combined solution streamlines ordering, billing, provisioning and operations, cuts operational costs and CSR call volume, and enables CSRs to focus on complex issues—improving customer experience, loyalty and reducing churn.

CableSouth Media3

Greg Lathum

Chief Operating Officer