Case Study: Wokingham Borough Council achieves lower costs and faster self-service delivery with Netcall Liberty

Wokingham Borough Council saves £218k and automates 90% of garden waste renewals with Netcall

Wokingham Borough Council faced the challenge of delivering high-quality digital services to its tech-savvy residents while operating with minimal government grants and a need to run lean. Their legacy CRM system had high licensing costs, hindered agility, and made it difficult to retain skilled developers. To address this, they partnered with vendor Netcall to adopt the Liberty platform, a low-code solution for workflow automation and citizen engagement.

Netcall's solution involved migrating core services to their Citizen Hub and leveraging low-code to boost operational efficiency. This enabled the council's small internal team to develop applications rapidly, eliminating the need for expensive specialists. The results were significant, including £218k in lower costs, development cycles that were ten times faster, and a 90% online renewal rate for garden waste subscriptions. Netcall's technology helped Wokingham achieve major cost savings, improve citizen services, and reduce manual administrative burdens.

Wokingham Borough Council