Case Study: UK Power Networks achieves automated GDPR compliance with Netcall Liberty Create

UK Power Networks automates GDPR compliance with Netcall, replacing 2,000+ hours of manual work

UK Power Networks, which owns and maintains electricity infrastructure across Southeast England, faced the challenge of managing GDPR compliance through highly manual processes spread across emails, forms, and spreadsheets. Their Data Protection Officer sought to reduce complexity, enforce consistency, and lessen the compliance workload across the business. To address this, they partnered with Netcall to build a solution using their Liberty Create low-code platform.

Netcall implemented a centralized GDPR Management System that automated key processes like data breach assessments and subject access requests. The solution provided failsafe assurance of compliance, reduced admin time, and sped up data processing. For UK Power Networks, the results included a unified system for all data, a full audit trail for compliance evidence, and the ability for multiple users to collaborate effectively, significantly overcoming their previous manual methods.

UK Power Networks