Case Study: The Christie NHS Foundation Trust achieves real-time process mapping and 50% less manual data entry with Netcall Liberty Spark

The Christie NHS Foundation Trust reduces manual data entry by 50% with Netcall

The Christie NHS Foundation Trust, a major cancer centre, faced challenges with its outdated Electronic Patient Record system and varying departmental processes. To prepare for a digital transformation, the Trust partnered with vendor Netcall, using their Liberty Spark process mapping solution via specialist partner Differentis, to gain a comprehensive understanding of its complex clinical pathways.

Netcall's solution involved real-time collaborative mapping of over 70 processes across nine major patient pathways. This effort identified significant opportunities for improvement, including the potential to reduce manual data entry for nursing staff by 50%. The project was completed in just four months and provided the Trust with complete visibility of its data landscape, establishing a strategic foundation for its future "Future Christie" transformation program.

The Christie NHS Foundation Trust