Case Study: Tewkesbury Borough Council achieves faster services and £100k+ savings with Netcall low-code

Tewkesbury Borough Council saves £100k+ and 2,000+ hours with Netcall

Tewkesbury Borough Council, a small local authority serving a rapidly growing district, faced the challenge of modernizing its services and improving efficiency with limited internal capacity. To meet increasing demand and deliver significant financial savings, the council turned to vendor Netcall and its low-code application development software, Liberty Create, alongside the Citizen Hub platform for councils.

Using Netcall's low-code solutions, the council digitized numerous services, including waste management, planning applications, and internal HR processes. The results were substantial, including over £100,000 in savings within 18 months, the removal of 2,000+ hours of administrative work, and a 42% reduction in complaints. The implementation provided real-time data, automated updates, and generated significant additional income, leading to faster services and happier residents.

Tewkesbury Borough Council