Case Study: South Hams District Council achieves 24-hour parking permit processing with Netcall Liberty IDP

South Hams District Council saves £120k+ with Netcall

South Hams District Council faced the challenge of implementing a novel resident parking discount scheme, which required processing up to 30,000 applications annually. With a small team and political pressure to process applications within 24 hours, the council needed an automated solution to handle high volumes of varied document types without hiring additional manual staff. They turned to their existing vendor, Netcall, and its Liberty IDP intelligent document processing solution.

Netcall implemented an end-to-end automated solution using Liberty IDP to process documents, even those of very poor quality, and integrated it with their wider Liberty platform. This resulted in annual savings of over £120,000 by avoiding the hire of five or more full-time staff, while also achieving a 24-hour processing turnaround and superior accuracy. The council now has the capacity to handle over 30,000 applications a year with automatic scalability and a streamlined customer experience.

South Hams District Council