Case Study: Runnymede Borough Council achieves £3.14m revenue and major efficiency gains with Netcall’s Jadu Digital Platform

Runnymede Borough Council delivers £3.14M in revenue with Netcall

Runnymede Borough Council faced challenges with outdated technology that led to duplicate systems, slow response times, and declining service quality for its residents. The council needed a system to provide real-time responsiveness and simplify employee workflows without demanding major retraining. Netcall, through its Jadu Digital Platform, was selected to address these issues and help the council meet its goals of delivering significant annual savings and a major improvement in customer services.

Netcall's solution integrated the Jadu Digital Platform with Microsoft Teams, creating a seamless digital experience that routed resident submissions and case notifications directly to officers. This implementation delivered £3.14 million in revenue and £190,000 in cost avoidance for the council. Measurable results included an 80% online adoption rate for garden waste service re-subscriptions, a reduction from 21 separate email addresses to a single unified platform, and the council being ranked joint first in digital accessibility for 13 consecutive months.

Runnymede Borough Council