Case Study: Medway Council transforms 200+ services and saves £55,000+ annually with Netcall's Jadu Digital Platform

Medway Council saves £55,000+ annually with Netcall

Medway Council, a unitary authority in southeast England, faced a significant digital crisis due to operating 44 overlapping core IT systems. This created duplication, siloed workflows, and inefficiencies that frustrated residents and led to staff losing confidence in their systems, resulting in heavy reliance on manual processes. To address this, the council partnered with Netcall's Jadu Digital Platform to completely reset its approach rather than patch its legacy technology.

The solution involved using Jadu's low-code/no-code tools to rebuild and migrate services in-house, training staff to become builders. This enabled Medway Council to rapidly transform over 200 services, achieving annual savings of £55,000+ from decommissioning its old CRM. Key results included a 75% reduction in manual workload for specific reports and successfully handling 15,000+ digital requests during COVID-19 with no downtime, ultimately restoring staff confidence and creating a more efficient, user-focused authority.

Medway Council