Case Study: Adur & Worthing Councils speed up self-service delivery with Netcall

Adur & Worthing Councils build 4 apps in 12 weeks with Netcall

Adur & Worthing Councils faced the challenge of scaling digital services without increasing headcount. As mature users of Netcall's Liberty Create low-code platform, they sought a way to enable non-technical service teams to build and maintain their own forms and applications efficiently.

Netcall's solution involved the council's digital team using Liberty Create to build a no-code Form Builder app. This empowered service teams to create forms with minimal training, freeing the digital team for complex projects. Results included forms going live in minutes, 86% customer satisfaction for a housing repairs service, a 33% reduction in missed bin disputes, and the ability to deliver multiple applications in weeks, such as a complete waste management service built in 12 weeks.

Adur & Worthing Councils