Case Study: University of Pittsburgh improves parcel delivery efficiency with Neopost USA Packcity Intelligent Parcel Lockers

University of Pittsburgh Hits Home Run with Packcity Intelligent Parcel Lockers

The University of Pittsburgh partnered with Neopost USA to address major mailroom challenges across its large campus, including slow parcel delivery, high labor demands, locker maintenance issues, and security concerns. Its older electronic locker system was unreliable and frequently malfunctioned, creating delays and extra work for mailing staff.

Neopost USA implemented Packcity Intelligent Parcel Lockers, giving the university a more dependable, self-service solution with 24/7 access, strong security, chain-of-custody tracking, and custom branding. The lockers reduced service and delivery times, cut down on manpower needs, and staff were trained and using the system just one day after installation.

University of Pittsburgh

Matt Sloan

Senior Manager of Mailing and Warehouse Services