Case Study: ECA Assurances improves mail efficiency and customer relations with Neopost USA’s Neotouch

Neotouch Offers Mail Outsourcing Benefits to Insurance Company

ECA Assurances, a French insurance company, saw rapid growth in 2014 as its monthly mail volume climbed to an average of 18,000 envelopes and sometimes reached 30,000. To handle this fluctuating workload, the company turned to Neopost USA and its Neotouch mail outsourcing solution.

With Neopost USA’s Neotouch cloud portal, ECA Assurances was able to send correspondence through email or mail, automate grouping of items to the same recipient, and improve tracking and address accuracy. The company now sends 90% of its mail through Neotouch, has reduced mail processing costs and returned mail, and freed staff for higher-value work, while also improving customer relations and saving time.

ECA Assurances

Christophe Dardillac

Information Systems Manager