Case Study: D Medica transitions from paper to electronic invoicing with Neopost USA's Neotouch

Neotouch Helps Medical Services Company Transition from Paper to Electronic Customer Invoices

D Medica, a home-care medical services company based in Toulouse, France, was struggling with a high-volume invoicing process that sent about 4,000 client invoices across 27,000 pages each month. With frequent technical issues, manual envelope preparation, and growing pressure to move toward digital delivery, D Medica needed a more efficient way to manage both paper and electronic invoices. Neopost USA’s Neotouch solution was selected to help address the company’s digitization challenge.

Neopost USA implemented Neotouch as a turnkey invoicing platform that could automatically print, insert, meter, and mail paper invoices while also supporting electronic invoicing through PDF delivery, optional electronic signatures, email attachments, or secure web links. The result was a simpler, more scalable invoicing process with clear fixed pricing, better traceability and filing of customer invoices, and an easier path to digital delivery. Neopost USA also supported D Medica during deployment, helping ensure a smooth transition.

D Medica

Antoine Dethoor

Finance and Administration Manager