Case Study: Food Retailing Company achieves lower shipping costs and higher customer retention with Neopost USA Enterprise Shipping System

Neopost’s ESS Streamlines Shipping for Top Retailer

One of the top food retailing companies in the U.S., operating more than 800 pharmacies, turned to Neopost USA when its mailing and shipping operations could no longer support collaboration between locations. The customer needed a better way to transfer inventory, keep prescription customers from being lost when they moved, and improve overall retention and fulfillment efficiency. Neopost USA’s Enterprise Shipping System (ESS) was selected as the solution.

Neopost USA implemented a customized, cloud-based ESS deployment across all 800 pharmacies after studying the retailer’s workflows in depth. The system enabled faster inventory transfers between stores, reduced dependence on costly direct orders from manufacturers, and uncovered more cost-effective shipping options, including a change in delivery providers. Within two months, the rollout was complete, and the customer later reported a 10% reduction in shipping costs, a sales increase within six to eight months, and improved customer retention.