Case Study: Seattle Children’s Hospital achieves 88% reduction in mail processing labor with Neopost USA

Leading Children’s Hospital Improves Mail Processing Productivity

Seattle Children’s Hospital needed a faster, more reliable way to process the roughly 250 printed documents it mails each day to providers, patients, schools, and families. Manual envelope addressing, folding, stuffing, and re-mailing returned items was taking about eight hours a day, creating labor strain and occasional staffing gaps. The hospital turned to Neopost USA for help with mailing workflow automation, envelope stuffing, and address validation.

Neopost USA implemented output management software, a DS-75 folder inserter, and address validation software. The solution automated document grouping, barcode matching, address-page creation, folding, stuffing, and sealing, while also flagging incomplete or forwarding addresses. As a result, Seattle Children’s cut manual mail labor from 176 hours to 21.6 hours per month, an 88% reduction, saving about 155 hours monthly, improving job satisfaction, reducing postage costs through consolidated mailings, and helping protect patient information accuracy.

Seattle Children’s Hospital

Paula Dascher

Manager, Clinical Documentation and HIM Technology