Case Study: D Medica digitizes customer invoicing with Neopost Neotouch

Home Healthcare Services Specialist Looks to Neopost to Digitize its Customer Invoices

D Medica, a French home healthcare services provider, needed to modernize its monthly invoicing process after years of relying on ERP software and manual paper handling. With 4,000 client invoices and 27,000 pages processed each month, the company faced recurring technical issues, significant labor demands, and growing pressure to adopt digital invoicing in line with evolving legislation. Neopost USA’s Neotouch solution offered a way to move from paper to electronic invoices.

Using Neopost USA’s Neotouch platform, D Medica digitized its invoicing workflow with support for both paper and electronic delivery, including PDF invoices with optional electronic signature. The result was improved cost efficiency, reduced mailing expenses, secure online archiving, and freed-up staff time for higher-value work. Neopost USA helped D Medica achieve a smoother invoicing process and a digital transition aligned with legal requirements.

D Medica

Antoine Dethoor

Finance and Administration Manager