Case Study: BACTES Imaging Solutions scales HIPAA-compliant medical record delivery with Neopost USA

Hardware, Software Combination Helps Health Data Services Company Scale to Meet Growing Needs

BACTES Imaging Solutions, a division of Sharecare and a leader in protected health information exchange and delivery, needed a way to scale its medical records mailing and shipping operations without compromising HIPAA compliance, data integrity, or privacy. As growth accelerated, the company sought a partner that could help streamline workflows, control rising postage costs, and maintain the high standards required for healthcare records handling. Neopost USA was brought in to address these needs.

Neopost USA implemented an OMS-500 solution with AIMS software for closed-loop verification, along with two DS-200 folder inserters and ProShip Velocity for IMpb-compliant shipping and real-time tracking. The result was a more comprehensive, scalable document preparation, mailing, and shipping process that preserved data integrity and improved customer service visibility. According to BACTES, Neopost USA delivered on timelines, speed, and budget, and the company described the relationship as a true partnership rather than a traditional vendor arrangement.

BACTES Imaging Solutions

Kevin Allen

Director of Operations