Case Study: City of Leon Valley streamlines billing and saves time with Neopost USA’s Neotouch

City Municipality Streamlines Billing Process with Neotouch

The City of Leon Valley’s Public Works Department, a municipal water district serving about 11,000 citizens, was spending hours each month manually preparing thousands of customer mail pieces. Utility Billing Clerk Yvonne Acuña had to purchase paper stock, collate notices, print communications, load the inserter, meter and mail each envelope, creating a time-consuming process with a high risk of human error. Neopost USA’s Neotouch cloud-based mailing solution was introduced as a way to streamline and automate the department’s billing workflow.

With Neopost USA’s Neotouch Document Delivery, the city transformed a multi-hour manual process into a few mouse clicks, with minor customization to fit its workflow. The solution saved the department about $600 per month and 4–5 staff hours monthly, while also reducing the risk of sending the wrong notice and providing real-time tracking and greater control over mailings. As a result, Yvonne could focus on other resident issues and attend month-end meetings, and overall department productivity improved.

City of Leon Valley

Melinda Moritz

Public Works Director