Case Study: City of Newport Beach achieves nearly 50% staff-time savings and streamlined recruitment with NEOGOV Insight Enterprise

City of Newport Beach - Customer Case Study

Newport Beach, California—a city agency with 500+ employees across 13 departments—was operating on a paper‑intensive, partly in‑house system where applications and processing were handled via Word and Excel. That manual approach produced duplicated applications, limited recruiting statistics and reports, increasing paperwork and staff time, and difficulties with applicant tracking as applicant volumes and HR turnover grew.

The city implemented NEOGOV Insight Enterprise to automate recruiting and centralize applicant tracking, gaining robust reporting and eliminating many manual steps. Newport Beach reported roughly 50% savings in staff time, faster time‑to‑hire, improved capacity to manage larger applicant volumes, and better administrative and budget analysis, and praised NEOGOV’s responsiveness while planning further training and expansion.

City of Newport Beach

Gwen Bouffard

HR Manager, Newport Beach