Case Study: City of Hampton achieves streamlined, automated hiring and improved applicant tracking with NEOGOV Insight Enterprise

City of Hampton - Customer Case Study

Hampton, Virginia—a coastal city with 125 employees across 43 departments handling about 18,000 annual applications—struggled with a paper‑intensive hiring process and Excel‑based applicant tracking. With nearby agencies moving to online systems, Hampton faced inefficient storage, retrieval and transfer of records, poor communications and limited reporting capabilities that hindered its ability to attract and hire the best candidates.

Hampton implemented NEOGOV Insight Enterprise and trained all 125 users in the first month; within two weeks recruiters saw marked improvements in automation, efficiency, record retrieval and applicant tracking. The city praised NEOGOV’s responsiveness and customer service, plans to expand use of autoscoring and filtering, and—still relying on some paper for appointments, DMV checks and background screening—reports the system has significantly streamlined their hiring workflow.

City of Hampton

Cynthia Laurell

Hampton