Case Study: TELUS strengthens ethics compliance and case management with NAVEX EthicsPoint

TELUS streamlines ethics compliance across 3 teams with NAVEX

Telus, a national telecommunications company in Canada, faced the challenge of centralizing and automating its ethics and compliance efforts across its diverse global operations. Their previous system was limited and manual. To address this, Telus selected NAVEX to implement its EthicsPoint hotline and case management system.

NAVEX provided a unified solution that automated the intake and management of ethics reports, saving a tremendous amount of time and allowing the compliance team to focus on investigations. The system enabled 24/7, multilingual access for employees worldwide and helped Telus promote a culture of "ask first, act later." The use of a single NAVEX system ensured fairness and consistency across the entire organization and allowed for streamlined reporting to the audit committee and board.

Telus