Case Study: Talixo boosts customer satisfaction and cuts call waiting times with Natterbox

Talixo cuts call waiting times by over 40% with Natterbox

Talixo, a global B2B ground transportation operator, faced a challenge with its outdated telephony system that lacked scalability and integration with its Salesforce CRM, especially as business recovered post-pandemic. Seeking better efficiency and customization, they turned to the vendor Natterbox and its Voice for Salesforce solution.

Natterbox implemented its integrated voice solution, which provided greater personalization and scalability for Talixo's agents, whether in-office or remote. The results were significant: call waiting times were reduced by over 40%, customer satisfaction improved through the use of post-call surveys, and managers gained much better visibility into agent performance.

Talixo