Case Study: Sutton Tools achieves 24/7 AI-powered customer service with Natterbox

Sutton Tools handles 77% of calls end-to-end with Natterbox AI

Sutton Tools, a fourth-generation family-owned manufacturing business, faced challenges in providing best-in-class customer service. Their agents were overwhelmed by repetitive inquiries about price and stock availability for their massive, complex product catalog. They also lacked 24/7 service, missing opportunities outside business hours. To address this, they partnered with Natterbox to implement an AI Agent.

The Natterbox AI Agent seamlessly integrated with their Salesforce platform to automate routine calls, handling 77% of inquiries end-to-end. This solution freed up 24 hours of agent time and provided 100% call visibility in Salesforce. The implementation was highly successful, exceeding expectations and allowing Sutton Tools to offer a scalable, 24/7 self-service model that was quickly adopted by both customers and staff.

Sutton Tools