Case Study: LadyBoss boosts call volume and cuts handling time with Natterbox

LadyBoss cuts admin and system costs by 50% with Natterbox

LadyBoss, a fast-growing weight loss program provider, faced significant challenges with its previous phone system, including high call drop rates and a complex admin console that was difficult to manage. Needing a solution fully integrated with Salesforce for better reporting and visibility, they turned to Natterbox for its cloud telephony service.

By implementing Natterbox, which is embedded directly within Salesforce, LadyBoss captured all call data in their CRM and used intuitive tools to create customized call flows without coding. This solution led to a 300% increase in handled call volume, a 50% decrease in admin and system costs, and a 28% reduction in average call handling time.

LadyBoss