Case Study: Moss transforms returns into revenue with Narvar

Moss boosts in-store returns 57% with Narvar

Moss, a British menswear retailer, faced the challenge of managing returns with no visibility or control, treating the process as a cost center. They partnered with Narvar and implemented its Returns & Exchanges solution to transform this post-purchase experience into a competitive advantage.

Using Narvar's automated returns portal, Moss promoted in-store returns, allowing associates to help customers find the right fit and add complementary items. This initiative, powered by Narvar's data and analytics, increased the rate of in-store returns from 35% to 55%, a 57% increase, enhancing customer retention and creating new sales opportunities.

Moss