Case Study: Harry Rosen achieves a 13-point conversion lift with Narvar

Harry Rosen boosts conversion 13 points with Narvar

Harry Rosen, a Canadian luxury menswear retailer, faced challenges with setting accurate delivery expectations for its complex ecommerce orders. Static, broad delivery ranges led to customer uncertainty, a rise in "Where Is My Order?" (WISMO) inquiries, and added strain on customer service teams. To build trust and confidence at checkout, they turned to Narvar and implemented its Promise solution.

By deploying Narvar Promise, Harry Rosen replaced static estimates with personalized, accurate delivery dates calculated from real-time data. This solution gave internal teams control to adjust for disruptions, ensuring reliable promises. As a result, Narvar helped Harry Rosen achieve over 90% delivery-date accuracy, a 13 percentage-point conversion lift on its main site, and a 16% reduction in WISMO-related support tickets.

Harry Rosen