Case Study: The Sofia Hotel improves guest service and captures every inquiry with Lighthouse's KITT

The Sofia Hotel captures every guest inquiry 24/7 with Lighthouse

The Sofia Hotel, a historic boutique hotel, faced the challenge of providing its signature warm, human-first service 24/7 to guests from across the world. Their team could not instantly respond to every inquiry in every language, risking missed messages and a loss of personal touch. They partnered with vendor Lighthouse and implemented its AI-powered receptionist, KITT, to address this.

By integrating Lighthouse's KITT and naming it "Isabella," the hotel created a solution that handles real-time guest inquiries around the clock in multiple languages. This ensured no question went unanswered while allowing the staff to follow up personally. Lighthouse's solution improved service efficiency, provided instant responses to common questions, and helped the hotel better accommodate international guests, reinforcing its commitment to exceptional service.

The Sofia Hotel