Case Study: Symphonie Hotels Group saves time and boosts revenue decisions with Lighthouse Pricing and Performance

Symphonie Hotels Group - Customer Case Study

Symphonie Hotels Group, an independent hotel management group in France, needed a faster way to understand daily revenue performance, track OTB and market trends, and analyze booking behavior across its four hotels. The team was spending 30 minutes or more each day pulling and comparing reports from the PMS, making it harder to quickly challenge the business mix and adjust rates.

Using Lighthouse Pricing and Lighthouse Performance, Symphonie Hotels Group integrated its data and gained dynamic, filterable reporting that cut daily analysis time to about five minutes. Lighthouse helped the team monitor pickup and corporate booking pace in real time, compare OTB against competitors, and make quicker yield, rate, and promotion adjustments. The company reported saving at least half an hour per day and, in one case, found its occupancy had grown four points more than competitors, enabling more confident revenue actions.

Symphonie Hotels Group

Caroline Trolliet

Cluster Director of Business Strategy