Case Study: Silverado Resort and Spa improves revenue decisions with Lighthouse Business Intelligence

Silverado Resort and Spa - Customer Case Study

Silverado Resort and Spa, a luxury hotel in Napa Valley, needed a faster, more accurate way to understand pricing, channel performance, and customer demographics. Before switching, the team had to manually combine multiple reports to get a clear view of pricing, index, and sales performance. They used Lighthouse products including Rate Insight and Lighthouse Business Intelligence.

Lighthouse implemented Rate Insight and Business Intelligence to provide automated reporting, daily price indexing, ADR insights, and PMS-based channel and room-type performance data in one platform. The result was quicker, more agile revenue decisions, two hours saved per day for a revenue analyst, and a reported five- to seven-to-one return on the cost of Rate Insight.

Silverado Resort and Spa

David Gill

Director of Revenue Management